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    Toxic!

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    Quote for the Week
     
    I have seen the following quote doing its rounds on Facebook the past couple of months.  It seems quite appropriate!
     
    “When a toxic person can no longer control you, they will try to control how others see you.  The misinformation will feel unfair; but stay above it, trusting that other people will eventually see the TRUTH, just like you did”. - Anonymous 



    apenelopewren@gmail.com
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  • Published on

    Out Of The Loop!

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    So it’s been a tough few weeks emotionally; already feeling tender from the events of the past year, any other incidents just seem to rub me up the wrong way.  Three separate incidents happened over the past month each sharing a common thread of being ‘left-out-of-the loop’. 
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    The decisions that were made affected my work description and processes, so not really something I should have been left out of.  It would have been nice to have been involved in the discussions, but if that wasn’t the plan, then I think it was quite essential to have been informed about the decision, rather than finding out accidentally and realizing that others knew and I didn’t. 
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    Being included in the discussion would have been beneficial for me, because I am a team of one, as they told me when I started this job a year ago.  “We would like you to run with this job, with the same enthusiasm you have, in all your other positions,” they said.  ‘It’s your baby and you can do whatever you need, to be able to do the job.”  So changing my responsibilities and processes without my involvement, totally didn’t meet with my expectations.  This shouldn’t have come as a surprise to me; I have worked in this company long enough to know, that the exceptions to the rules are the norm.  However, to me these two types of communication are conflicting and confusing, as well as embarrassing and upsetting.
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    Besides being hurt and disrespected by being left out of the conversation and not being told of important decisions that affect my processes and how I interact with others, with regards to those processes, I felt invisible, unimportant, humiliated, frustrated and demotivated.  Since I am intrinsically motivated to do my work, these feelings work against the sense of ownership of my job and, therefore, my efficiency and production. 
     
    Having experienced events that my former manager said ‘really stank’ last year and then the emotional abuse from my trainer in this new job, for about ten months, these more recent communication issues lead me to jump to those thoughts again, believing it is a set up to make me leave.  Unfortunately, the sum total of these events have almost destroyed my confidence and have left me wondering what is wrong with me - hence my decision to visit with a therapist to get a reality check and to arm myself with tools to move forwards.  If I don’t learn these things, then these situations will follow me wherever I go.
     
    I have been unable to see my therapist for a few weeks - she is pretty popular!  So being distressed about these events, I turned to ..... the internet.  Yes, I know, not always the most reliable source of information!  When I read things on the web though, I do try to be discerning, discovering who has sponsored the article and look to see what truth I can gleam from each one.  I also like to see if the accounts match my principles and values and are inline with eternal truths, that I find in the scriptures.
     
    I came across two articles about ‘being kept out-of-the-loop:
     
    •  “The Hidden Dangers of Leaving Someone Out of the Loop” by Heidi Grant Halvorson.
    •  “Are you being paranoid about being left out of the loop at work?’ by Allison Hirschiag.
     
    I resonated more with Heidi’s report, than I did with Allison.  I felt minimized by Allison’s words, perhaps because the title and contents of of her writing talks about paranoia and I need validation and an understanding of the situation.
     
    To summarize Heidi’s article:  First of all it identified that my feelings are reasonable and normal.  ‘You [can] expect the excluded person to be, at the very least, a little annoyed’.  
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    She said research shows that leaving someone out of the loop, undermines the four fundamental needs:
     
    1.  The need for belonging and connecting to others;
    2.  Self-esteem;
    3.  The need for a sense of control and effectiveness; and
    4.  The need for meaningful work.
     
    I would probably extend the definition of these four fundamental needs using the six needs of ‘certainty/comfort;' ‘variety;' ‘connection;' ‘significance;' ‘growth;' and ‘contribution’ identified by Derek Doepkoer in ‘The Healthy Habit Revolution.'  These needs drive our behaviour by giving us emotional rewards.  In essence:
     
    1.  The need for belonging and a connection to others;
    2.  Self-esteem/significance;
    3.  The need for control and effectiveness or, in other words, certainty and comfort;
    4.  The need for meaningful work which includes variety, growth and contribution.
     
    Studies also show that this leaving someone out of the loop communicates rejection.  ‘Human beings are acutely sensitive to social rejection and ostracism’, writes Heidi.  It also generates a perception of low status or standing within the group.  Along with the rejection and the perception of low status, the behaviour has the following consequences:  
     
    •  A loss of trust;
    •  A loss of loyalty;
    •  A loss of motivation; and
    •  A loss of connection between a boss or colleagues.
     
    Heidi further expounds on whether or not leaving someone out of the loop was an intentional or unintentional act, a person may still feel ostracized because if they were respected or important to the other person, they would have remembered.
     
    Heidi advises managers to think long and hard about these issues.  If they plan to intentionally leave someone out of the loop, they should assess the risk of short-term gains, over the longer and more damaging psychological damage that behaviour inflicts and the resulting loss of trust, cooperation, loyalty and motivation.
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    As much as Heidi addresses the manager’s responsibility, in choosing what action to take regarding this phenomenon, Allison focuses more on the recipient.  She advises them to step back from the situation and to reassess it from a different paradigm.  She suggests that the receiver takes time out, to make sure they are physically fit and emotionally in control, so that their outlook is not distorted.  I think this is good advise as one doesn’t want to act in the heat of the moment.  It is better to be proactive than reactive.
     
    Once time has been taken to assess one’s outlook, if the circumstances seem to be the same, Allison recommends talking ‘to a confident at work (or a career coach) ‘ to see if these incidents should be investigated further.  Allison proposes that an option could be to talk to your boss, but with discernment, as to what you should bring up.  Alternatively, one could let it go and learn to live with uncertainty.  I think that the latter is pretty hard to do, as it violates the need for a sense of control, effectiveness, certainty or comfort.  One has to continue to work in a psychologically damaging atmosphere.  Finally, Allison proposes that the recipient has a backup plan and prepares for engagement in another job.
     
    In Allison’s article, there was only one affirmation for the recipient’s concerns, regarding being left out of the loop.  She cited that ‘studies at Harvard University have shown, that anxious thoughts can have a negative impact on your productivity - which could lead to you actually losing your job’.  However there were four negative pronouncements.  She states that the recipient should leave paranoia at the door.  To me, to address the recipient’s feelings as paranoia is not very validating.  Yes, one becomes anxious in these situations, but to suggest that one has a mental disorder due to poorly executed management techniques, seems to be adding insult to injury. 
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    The word ‘paranoia’ is a very strong word with highly negative connotations.  Allison states that leaving people out of the loop, is a common trigger sparking paranoiac behaviour in the office.  She quotes Dr. Menard, who says that recipients ‘expect others to judge them as harshly as they judge themselves, yet they’re almost always wrong.'    Being told that what I feel is wrong or that my perceptions of the situation are not valid, is degrading and demeaning.  
     
    On the other hand, I think that Allison is trying to allude, to the extremes one’s thinking can go, especially if one is a perfectionist.  Since I am a perfectionist, you can see an example of this, when I jump to the idea that the whole thing is a set up, to make me leave. 
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    I also feel that, in my case, being excluded from discussions for process and job changes, that were in the sphere of my responsibilities, devalues me as a person.  It demonstrates that management does not think, that I could come up with a solution to the problem and that my opinions or insights lack value or are meaningless.  It leaves me with a feeling that I don’t belong.  I find the contrast between Allison and Heidi stark on the the reaction of the recipient.  Heidi is saying that it is normal for a human to be angry in this situation, whereas Allison is saying when the recipient reacts, they go to the level of paranoia.
     
    Allison winds up her thoughts by concluding ‘If you consistently do good work and add value to the company, there’s often not much more you can do.  For example, layoffs can happen for any number of reasons, few of which are directly related to your individual performance.' This really sums up the powerlessness a recipient can feel, when their managers make a habit of keeping them out of the loop on important decisions, meetings, changes to processes, etc.
     
    So having read these two articles, what did I learn and how can I apply it to my situation?  I think that I rejected the paranoiac concepts.  I actually think it is bad manners to not keep someone in the loop;  I don’t care who it is.  I also think it is poor management, creating a divisive atmosphere in a team. Good communication creates unity and increases productivity.  As a recipient of the behaviour, I have zero control over the situation, except to exercise total responsibility for my behaviours and to prepare myself for different employment.  Contesting the issues creates more conflict, especially when one is criticizing one’s own managers, who do not acknowledge their weaknesses or do not want to change.  I fear drawing appropriate boundaries would probably lead to the need to seek other employment, but would leave one’s self-respect intact.  As a leader and teacher in my family and also at church, I can make sure that I try to implement the good practice, of keeping those I interact with in the loop; I can focus on the good in others.  I can respect individuals and our diversity.  I can value all efforts that people make and can emphasis people’s potential and ability to grow.  If I unintentionally mess up, then I can strive to make sure that the person I left out, feels respected and valued.  In my efforts to keep and maintain unity in my family and within my church family, I can expect a high degree of bonding, loyalty, motivation and an effectiveness in our efforts to work together.

                               apenelopewren@gmail.com
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  • Published on

    Why Not Change Jobs?

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    Last time I wrote about the way things lie at work, I posed the question ‘Why not change my job?’  Yes, this is a question that I wrestle with constantly.  There are three reasons that keep me in this job right now:

    Firstly, one of the biggest benefits, working for my current company is that I now work remotely for them.  I used to work in the Minneapolis office when I first started.  When my husband retired, we decided to move out to Utah so that we could see the grandchildren grow up.  We knew that money would be tight and if we continued to live in Minnesota, then we would only be able to afford to go out to Utah maybe every other year.  We so wanted to be a part of our grandchildren’s lives.  

    We decided to take a leap of faith and move.  If my company didn’t keep me on, the plan was for me to temp and get a permanent position that way.  In Minnesota, there are staffing agencies that will place you into a permanent position for a fee to the employer.  However, in Utah, they don’t have those types of agencies and prefer a temp-to-hire situation so that the companies here can see if you are a good fit.

    I approached my boss’ boss and let her know of our plans, asking whether she would like me to continue with the company as a remote employee. I had incorporated process improvements in my job, so that there was no paper involved and I could do the whole thing on the computer.  She took it up with her boss who agreed to let me work remotely for three months so that we could get on our feet, with a new home and a job in Utah.

    We sold our house in Minnesota in a day to a cash buyer and had to be out in three weeks.  We moved into our daughter’s basement temporarily and put most of our stuff in storage until we found a place to live.  After being in Utah for three weeks, the Chief Financial Officer left the company and my boss’ boss called me to ask if I would like to stay on permanently; we were thrilled.  Now knowing that I had permanent job, we looked for a house.

    It is a wonderful commute to my office.  I love working from home, I am really focused and don’t get distracted; except for the past year, I didn’t have to put up with office politics; and I am more productive.

    The second reason for not changing my job is the financial aspect.  There is quite a large salary disparity between the two states of Minnesota and Utah although the standard of living is no different.  In fact, food and petrol seems more expensive here.  The price of Minnesota housing dropped significantly from 2006 through 2014.  We lost most of the equity in our house.  Utah’s property prices actually remained stable during that time.  My husband and I haven’t quite worked out why, such young people out here in Utah can afford these expensive houses;  We certainly couldn’t.  There is a high propensity of women staying at home with their children here too.  Most couples have two cars.  In the States, it is not easy to get around without a vehicle;  You can’t really walk to the shops; everything is so big and spacious.  Unlike England, the bus services and train services are not as prevalent.  In Minnesota, for example, I didn’t even know where the train station was and never saw any signs to it, if it existed.  So unlike hopping on a train to get from Fareham to York, I have no idea how one would get on the cross country trains out here.  In Minnesota, for one job, I used to take a bus downtown, but it’s not like you could get on a bus and easily go from one town to another; I found the system very hard to navigate.  So since my husband is now retired, my salary is important for us to pay the bills.  Doing a similar job in Utah would reduce my salary by almost half.

    The final reason for trying to stick this job out, is because of bullying, this type of conflict follows me around.  I have experienced it before in a couple of jobs out here.  I do really well in my job for a few years and then another element (person) is introduced to the mix and I get targeted.  So there is something in me that really wants to try and make this work.  After a few more instances of poor communication and being left out of the loop the past couple of weeks, I’m not sure if I will succeed, but I want to give it one more chance.  However, the relationships are pretty shot and I’m not sure if they are repairable.  I feel that I no longer have any trust with the people involved and I don’t know how to rectify that since in my perspective, trust has to be earned.

                              apenelopewren@gmail.com
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  • Published on

    All Things Crafty!

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    One of my favourite lessons in Miss Trill’s class at Fareham Park Junior School was sewing!  I do not recall if Miss Trill taught the lessons or another teacher came in to help with the activity.  I remember cutting out the green material for the rabbit and doing the embroidery for its face.  I remember sewing it up by hand.  I don’t remember what I stuffed it with, but I do remember the great feeling of satisfaction I felt when it was finished.  I also got to make a lion.  Looking back I’m surprised that I could sew;  it was as if I always could.
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    My mum keeps these two hand made toys on her bed.  She has had them for over forty-five years!  I don’t remember what the other children in my class made.  I think this may be due to being so engrossed in this project.
     
    From this experience at school, I have developed a great love for making things with yarn and thread.  My friend’s mother taught me how to crochet; I remember her teaching me to do a crochet stitch.  One day my friend and I sat in the Wendy house that my Dad made at the bottom of my garden and we crocheted together.  I was so fascinated by it that I saved up my pocket money and bought a crochet book and some wool; I must have been about ten years old.  From this book, I taught myself how to do it.  I made a little cardigan out of crochet motifs for our neighbour who had a baby girl.  I made blankets - saving up more of my pocket money for wool.  At the bottom of Fareham Park Road, there was a little wool shop.  I remember the shop being very small and cramped, but I loved to go into it and look at the colours of the wool and imagined what I was going to do with it.  I have missed this shop so much; It was taken over by a grocer many years ago.  Now I can’t really tell which shop it was.  Last time I went home, things had changed so much at the bottom of Fareham Park Road.  The Post Office that stood on the corner is now someone’s house and the pub opposite has been demolished.   The other shops are all different businesses and the launderette is now a dry cleaners.  I spent many hours on Thursdays at the launderette doing the family’s washing.  Everything up Fareham Park Road to Coppice Way seems so built up now with new housing taking the place of bungalows and land.  It seems very cramped and claustrophobic.
     
    My grandmother was a seamstress.  To help the family budget, she would make people’s clothes and do alterations.  She would also knit.  She would give me her left-over wool which would go into my blankets or I would make dolls clothes with them.  My grandchildren now play with those dolls clothes.  My grandmother lived into her 90’s. When she felt too tired to do any more knitting or crochet, she gave me her needles which I still have.  When she moved out of her house in Highfield, Southampton, she gave me her old Singer sewing machine.  It is a treadmill sewing machine in a cabinet.  This sewing machine has sat in my homes in Telford in Shropshire, England; California, Arizona, Minnesota and now in Utah.  One day it will be passed on to my daughter and her daughters.
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    In senior school, a friend’s mother came in after school and ran an embroidery club.  I remember that I had quite a conflict when this opportunity came, as I had also been approached by Mr. Mullins to learn how to sail after school.  Both after school activities were on the same night.  The pull to go and sew was greater than the pull to go yachting.  This was probably because I was worried that I would get seasick.  One time we went on board the Ark Royal when my Dad was returning home from a trip at sea.  We went out on a smaller boat, boarded the Ark Royal, and then sailed back into port.  Unfortunately I spent most of my time on deck.  We had been in the mess below, but I had become quite queasy and had to go up to get some fresh air.  It has always been a standard joke in my family that I can get seasick even when the engines are not running.  When traveling across the English Channel in future years, I usually fell asleep for the whole trip after taking some Dramamine! 
     
    When I travelled to University on the train from Fareham to York, I taught myself to knit.  I got quite a lot done on that journey.  As a young mum, I took up cross stitch.  I had done this a little bit in embroidery class.  Now I go to any of these activities in my spare time especially when I need to relax or ponder. They are my therapy!  I think it is amazing how an activity in junior school had such an huge impact on my life.
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  • Published on

    The Easter Hat!

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    Mrs Trill’s fourth year juniors at Fareham Park School were invited to take part in a class Easter bonnet parade.  We were all very excited - probably the girls were more excited than the boys.  I didn’t know if I would be able to make a bonnet to participate - that would be up to my mum.

    Mum wasn’t really into sewing, although she could sew.  She wasn’t into cooking unless it was the usual meals that she prepared - they were simple and delicious.  She made math's cards for the pupils in her class and she liked to do the display boards.  Mum was artistic but not really into making things, especially Easter bonnets.

    My luck was in!  Dad was home from sea for a long weekend and he was volunteered to help me make the Easter bonnet!  Dad and I are pretty much alike.  We love to help others, we like to be creative, but we aren’t very good at creating with others.  We like to do our own thing.  So Dad made my Easter bonnet.  I remember him measuring my head to cut out the circle on a piece of cardboard.  I would have loved to have helped him stick on crumpled up tissue paper, but it was late and I had to go to bed.

    I was very excited when I woke up the next morning to see my Easter bonnet; the parade was that day.  I dreamed of looking really pretty and maybe even winning the prize.  I got washed and dressed and ran downstairs for breakfast searching for the bonnet as I went; maybe Dad had it out in the garage?  I did see an orange triangular prism shaped object on the dining room table;  It had brick-like lines on it and looked like the roof of a house.

    Mum was super organized and had put out the breakfast cereal, bowls and spoons the night before; my sister and I ate out in the kitchen. We had some nice orange bar stools with backs on them that fit comfortably under the counter in the kitchen.  Whilst eating my breakfast, Dad came downstairs;  Mum was in the bathroom getting ready for work.
    Did you see your hat?” He asked.  He seemed so happy that he had been able to help me with my Easter bonnet.
    No,” I replied.  “Where is it?”
    It’s on the dining room table”.
    I don’t know if he saw my perplexed look; I didn’t remember seeing an Easter bonnet on the dining room table.
    I made you a roof; I thought that would be a pretty good Easter hat”, my Dad said.  “I just figured out how to put the chimney on it.  As soon as you have finished breakfast, try it on, it should be finished with it by then”.

    I gulped; A flood of emotions came over me; I was so disappointed that I didn’t have a pretty flowered Easter bonnet to wear.  I was so thankful that my Dad had made me a hat but worried how others would react to how unique it was.  I was however so happy, that my Dad was happy and excited about helping me make a hat.

    It fit perfectly and I was able to balance it on my head.  Dad had put some orange ribbons on it so that it would stay on.  Due to it’s large size I had to hold my head just so, so that it didn’t topple off or shift its position.  Dad said that he would give me a lift to school in the car as the hat was probably a little bulky to carry.  I grabbed my satchel and put on my coat and shoes and we were off to school.

    School was just up the road.  It took me about ten to fifteen minutes to walk to school depending on how fast I walked; today, I was there in five minutes.  I struggled out of the car with my satchel and reached in to grab my Easter bonnet.  “Thanks so much, Dad!” I called out as I shut the door.

    My roof - my Easter bonnet - was kind of awkward to carry.  The bell rang and  we lined up in our classes.  As our class walked in to school, I avoided my classmates eyes.  We put our bonnets on the top of the bottom cabinets, went to our desks and proceeded with our day.  

    The day dragged on;  I wished I was back at home and enjoying the weekend and that the Easter bonnet parade was over.  Then all too soon, lunch was over, final playtime was over and it was time to put on our Easter bonnets and parade in front of our class.  I took a big gulp and decided I would wear my hat proudly.  My sweet Dad had made my hat and I was proud of him, his love and effort for me.  

    I wore the hat perfectly; It didn’t slip to one side and it didn’t fall off.  Dad’s hat won a special place in my heart.  Maybe others laughed and mocked but they did not know that my hat symbolized my Dad’s love for me.  What better way to remember Easter and all it stood for.  A gift from my father.

                              apenelopewren@gmail.com
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  • Published on

    Change Me? No Way!

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    Change Me? No Way!

    So last time I wrote, I raised the question whether it was my own culture that led me to have very high expectations of people and their behaviours.  I wondered if the world had changed from when we were brought up, or had the culture set us up for failure?


    Posing this question to my therapist, she said that if the principles and values didn’t work in reality, then yes, the culture is setting you up for failure.  (She’s so good, she doesn’t criticize my crazy thinking!) However, she said it is more likely that your high values of loyalty and duty are the first things to signal a manipulator, who will then home in on you and exploit those values.  All strengths have their flip side.  So a sense of duty and loyalty can be a strength.  When a manipulator, a bully, or an abuser sees that in you, they will then manipulate you, so that it becomes a weakness.  Something for me to get my head around.

    When I have read self-help books or talked to people about emotional abuse, or bullying, they have all said ‘You have to change.’  I have sometimes felt very resentful about that.  Why should I have to change?  Why should someone else’s behaviour mean that I have to change who I am?  Recently I read something in a book called ‘Boundaries’ by Cloud and Townsend that helped the lights go on.

    You cannot change anything else: not the weather, the past, the economy - and especially not other people.  You cannot change others.  More people suffer from trying to change others than from any other sickness.  And it is impossible.  What you can do is influence others.  But there is a trick;  Since you cannot get them to change, you must change yourself .....”

    Oh no, here we go again, I thought, I’m being told I have to change myself.

    Since you cannot get them to change, you must change yourself, so that their destructive patterns no longer work on you.  Change your way of dealing with them; they may be motivated to change if their old ways no longer work.”

    So basically, what I learned that to do, is to change how I respond to them, so that their destructive behaviours no longer work on me!  This validated my thoughts that the abusers’ behaviours were destructive.  What I have to change, is my reaction to their behaviours.  So this was most useful to me, as it actually defined a little more clearly what kind of changes I needed to make.

    I have one or two things that I have been working on in relation to this, but I’m sure I will discover many more on my journey.  One of the things that I am trying to change is, how I view people in the working environment.  I have a deeply ingrained sense of hierarchy and how I should behave to someone who holds a position.  I tend to be very deferential to those in authority.  My therapist suggested that I look at this differently - not to encourage disrespect or rudeness - but so that I can create a different paradigm to work within.  Using the example of my boss or my trainer, she said that ‘they are no different from me - they are not better than me - they just have different responsibilities than I do at work.’ The other thing is, I have given myself permission to call them (or rather their behaviour) ‘jerks’ in my thought processes, when their behaviour towards me is demeaning; when they talk over me, when I’m asking a question or explaining a situation that they need to know about due their position; and when they withhold information from me.  I think the word ‘jerk’ might be one of the Americanisms that I have picked up.  I’m sure my dad would use the word ‘idiot’!  

    I don’t usually like to think unkindly of people, but using the word ‘jerk’ is helping me obtain a better reality of the situation.  (I so hope it doesn’t just pop out of my mouth when I’m speaking to them! That would be an interesting dilemma, that I don’t want to have to deal with).  It is also helping me not to absorb their destructive behaviours as my fault.  

    The other thing that I need to work on, is my communication.  The rules that I have to practice have the acronym of HARD.

                    Honest
                    Appropriate
                    Respectful
                    Direct

                    Communication is HARD.

    I don’t have a problem with ‘Appropriate’ and ‘Respectful’.  I do have a problem with ‘Honest’ and ‘Direct’.  ‘Honest’ is hard for me more in the realm of omission.  It is hard for me to be confrontational and to say exactly how I feel.  Unfortunately this weakness leads me to be passive aggressive - meaning that I won’t tell the person that I’m upset with them, but I would tell my husband or a close friend.  This lets me vent and release my anger but it doesn’t really solve any problems.  When my boss talks over me as I’m explaining something, it is hard for me to say ‘I feel that talking over me is rude’.  I guess this is why ‘Direct’ is also hard for me.  Ha ha -I am thinking that not only is it difficult for me to actually say this to her, I also think that she would still be talking over me when I said it, so I don’t have a window to say it anyway.  Then there is the fear of being rejected or have some other verbal abuse come back from saying it - at which point I would probably hang up on her and lose my job.

    Why not forget the job?  This is a very good question.  I will leave my answer for another day ....

                             apenelopewren@gmail.com
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